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FAQ
How long has the company been in business?
How does the company research its trips?
What is the company's - commitment to service?
Does every trip include a leader with experience on the route?
How does the company determine the group size of each trip?
What quality does the company provide, and does it suit your style of travel?
What percentage of guests do travel with Edelweiss more than once?
Do the guests have to follow the tour guide?
What kind of information prior to tour start is provided through Edelweiss?
What about the daily riding distances?
Do the guests need to transport their luggage on the motorcycle?
Is there a minimum/maximum age on the tours?
How many tour guides are assigned to each tour?
How long has the company been in business?
Edelweiss Bike Travel has started in 1980 and continues to be closely managed by the founder.
Does the company run its own trips?
Edelweiss Bike Travel does run its own trips with the exception of China and North America where we have franchise agreements. Our tours in these areas are operated through the local franchisees but do have the same level of quality and are operated under the same structure as our other tours.
How does the company research its trips?
After months of office research, Edelweiss Bike Travel conducts scouting tours before launching a new trip itinerary. Many people may be involved at various stages during the time it takes to fully research a new destination.
What is the company's - commitment to service?
At Edelweiss Bike Travel, providing great service is a given, but it is "legendary" service that we strive for. We train employees on a regular basis to achieve exemplary performance in the care of our guests. Only when the expectations of the guests are exceeded, the tour is considered a success by EBT.
Does every trip include a leader with experience on the route?
At least one Edelweiss leader has led the trip before or scouted the route several times.
How long are most leaders and staff with the company?
The majority of Edelweiss Tour Guides and staff have been with the company for at least three years.
How does the company determine the group size of each trip?
Edelweiss Bike Travel carefully evaluates each destination and determines optimal group size based on a variety of factors, including complexity of logistics and number of rooms at selected hotels and motorcycle capacity.
What quality does the company provide, and does it suit your style of travel?
Edelweiss Bike Travel always seeks high quality lodging and cuisine that reflects the character of the area in which we travel. Over the years, we have cultivated relationships with fine hotels and restaurants throughout the world.
What percentage of guests do travel with Edelweiss more than once?
Over 60 percent of the guests travelling with Edelweiss Bike Travel this past year were guests on previous Edelweiss tours or came because of a personal recommendation.
Do the guests have to follow the tour guide?
It is up to each client either to follow the tour guide, who takes a maximum of 12 motorcycles with him, or to make his own way together with a friend or two.
What kind of information prior to tour start is provided through Edelweiss?
Each customer is provided with a detailed tour booklet which contains all necessary information regarding the trip (information about the country, what to bring, itinerary, maps ...).
What about the daily riding distances?
Daily riding distances vary from 80 - 350 miles. On most riding days the customer has a choice of 2 different routes. A more detailed description of the riding distances is included in the EBT-brochure under "AT A GLANCE". One route is covering less mileage and leaves more time for sightseeing. The other route is designed for people who love to ride a motorcycle and to cover more miles.
Do the guests need to transport their luggage on the motorcycle?
On every Edelweiss Tour there is a support van (except Touring Centers, Ride4Fun tours, Scooter tours and Trainings) which transports the luggage. Most motorcycles have luggage cases for small items such as rain gear and photo/ video equipment.
Is there a minimum/maximum age on the tours?
Yes, min./max. age is depending on the destination clients are choosing and is contained in the brochure. Edelweiss Bike Travel passengers should be not less than 12 years of age. Riders over the age of 65 will require a doctor’s certificate to confirm that they are fit for riding the tour.
How many tour guides are assigned to each tour?
On a regular tour there will be two tour guides, except on Touring Centers, Ride4Fun tours, Scooter tours and Trainings: One in the support vehicle and one on a motorcycle.