We at Edelweiss Bike Travel would like to assure you, that we are concerned and absolutely commited to giving our customers the best possible service during this Corona Virus intrusion in our lives. We want to inform you of our concerns and provisions for your safety and well being, as we we have practised over the last 40 years in our business.
We realise of course, the present situation presents a challenge for every individual, not only for our customers but also for our employees in the office, workshop and our tour guides.
For this season we would like to inform you of our modified booking and cancellation regulations, so that you will have more flexibility for your decisions concerning cancellations and postponements and have all the relevant information for a qualified decision.
What happens if a tour has to be cancelled due to the Corona Virus travel regulations of a specific country?
At the moment we are looking at tours with a start date within the next 6 weeks (42 days).
For such tours Edelweiss is offering the following options:
1) Re-book on another tour at a later date this year or in 2021 with the transfer of your deposit plus a €200 bonus. There will be no re-booking charge and deposits already paid will be honoured.
2) Complete cancellation with deposit refund.
What happens if I have booked a tour and I am now considering whether it is advisable to travel abroad?
Our main concern is to give you the opportunity to make the decision which is right for you.
1) If your booked tour starts within the next 6 weeks (42 days), we ask you to contact us so that we can discuss how you should proceed.
2) When your booked tour starts between 6 weeks (42 days) and 10 weeks (70 days) and this tour takes place in a destination with a travel warning grade 4 (EU) or grade 3 (US) or higher, then we offer you the opportunity to re-book on a later tour or re-book for next year (2021). Your deposit will be transfered and there will be no re-booking charge.
What happens if I am thinking about booking a tour now?
We would of course welcome this decision and it would definitely help planning our season together with our tour guides in this difficult times. Should you reserve now for a tour this year, we would give you a €200 bonus (till 30.06.2020).
As a family business, the well being and satisfaction of our customers and employees is very important. Together we will weather this storm and we would be very happy to ride with you on one of our tours this year!
Rainer & Tobias
Edelweiss Bike Travel