The last Edelweiss training day started on Sunday morning with shooting a new group picture at the sports field.
A lot of information about marketing und social media, our new CMS system and navigation were the topics of this day.
Our training day ended with a yummy dinner at Kranewitter Stadel in Telfs. We all had a lot of fun at the professional photo shooting with Kerstin. Michael presented our Island Tour, which was a new tour in 2015. Perfect pictures in an amazing landscape.
Saturday noon/afternoon: Some practical training...
First Aid is always important and trained at four different station with various scenes.
Saturday morning 9 o'clock the tourguide training with all 55 tourguides started.
Rainer gave us a short review of the year 2015 and a forecast to 2016. Our new CMS system is introduced and Stephan, Thomas and Manuel explained the structure and how to use it in practice.
The next day started with the thoroughly prepared briefing presentations. In two groups we did the welcome briefings and daily briefings for the North Cape and the Ultimate Alps Tour.
As spring is about to blossom.........so does this traing to the new season of awesome riding begin........
Finally.......when the Tourguide training starts, the new motorcycle season in Europe is just arond the corner.
Wednesday morning 9.00 o'clock the Tourguide training 2016 starts. Nine "rookies" and seven tourguides in their second season arrived in Mieming.
The training starts with the EBT promotion video, in which all important stations of a tour are shown and explained in depth.
Under blue sky and sunshine we had a great lunch with homemade yummy "Speck- and Käseknödel" from Angelika.
The sixteen tourguides are enjoying new found cameraderie and learning the Edelweiss system.
It is a lot to take in, but in the long run it is all worth it as the tourguides learn many things to make customer experiences execeptional and that is the most important thing that Edelweiss delivers.
After a long day with a lot of information to digest the new tourguides were looking forward to a hardy tirolischen meal.